M
Marigold Coffee Co.
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Hazel auto-replies
AQ
Avery Quinn
Support Lead
Inbox
5 open
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8
Needs human
1
Resolved
2
MR
Maya Rourke
Hasn't received order #1043 yet
Hi, I ordered days ago and still don't have my coffee. Where is it?
TK
Tom Keller
Charged twice for order #2087
I think I was charged twice for my order — can you check? I only meant to buy it once.
PS
Priya Shah
Wrong grind on order #1108
I ordered whole bean by mistake — I needed espresso grind. Can I swap it?
DO
Daniel Okafor
Wants to pause subscription SUB-318
I'm traveling for a while — can I pause my coffee subscription?
GL
Grace Lin
Beans arrived stale / broken seal
My beans arrived with a broken seal and they taste stale. I'm pretty disappointed.
NB
Noah Bennett
Tracking hadn't moved — resolved
Not lost at all, Noah! Your label was created and the carrier just hadn't scanned it yet — that's common during our peak roasting weeks. It's moving now and should reach you tomorrow. I'll keep an eye on it and reach out if anything changes. ☕
SM
Sofia Marin
Received wrong roast — exchanged
So sorry about the mix-up, Sofia! I've created an exchange and emailed you a prepaid label, and the correct roast is shipping today so you're not left waiting. No need to send the other one back before it arrives.
AF
Ahmed Farouk
Quality complaint — needs goodwill call
Hi Ahmed, this is Renee — I'm personally handling this. I've shipped a fresh replacement and added account credit. Thank you for sticking with us.
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