Insights

How Hazel is doing on the Marigold support desk today.

Resolved by Hazel

6

conversations closed autonomously

Deflection rate

75%

handled without a human

Avg. handle time

1m 52s

from open to resolved

Escalation rate

25%

routed to a teammate

Recent resolutions

  • NB

    Tracking hadn't moved — reassured & confirmed in transit

    Noah Bennett ·

    Hazel
  • SM

    Wrong roast in gift box — exchange created

    Sofia Marin ·

    Hazel
  • AF

    Repeat quality complaint — routed for goodwill call

    Ahmed Farouk ·

    RCHuman
  • TK

    Duplicate charge refunded

    Tom Keller ·

    Hazel
  • PS

    Password reset link sent

    Priya Shah ·

    Hazel
  • DO

    Subscription skipped one delivery

    Daniel Okafor ·

    Hazel
  • MR

    Added a bag to an unshipped order

    Maya Rourke ·

    Hazel
  • GL

    Refund dispute — escalated to billing lead

    Grace Lin ·

    RCHuman